Our Process

Discovery Session

Duration: 15 minutes

A discovery session is a free service provided by our dietitians. It is the first step in your journey and is a chance for us to get to know you, understand your needs, and determine if we are a good fit for each other. It is also an opportunity for you to learn about our process, pricing and service options, and what to expect when working with us. If you have questions regarding our process or approach to nutrition services, this is the time to ask!

If you determine that we are a good fit for you, your dietitian can assist with booking further appointments to get your journey started.

Initial Nutrition Assessment

Duration: 45 minutes

The initial nutrition assessment is required at the beginning of your journey with Revive. This session is an essential part of our process and helps us provide you with the right services. During this session, you can expect us to:

Identify your goals and priorities
Discuss your current diet, lifestyle, and physical activity
Talk about your stress and energy levels as well as sleep quality
Review your health and medical history, lab work, medications, and supplements
Determine the package and approach that best fits your needs
Discuss the next steps and plans for follow up sessions

Body Composition Analysis

* Currently only being offered at our Edmonton location

Assessing body composition is key to tracking progression and change over time in lean mass versus body fat. The first body composition analysis is done shortly after the initial nutrition assessment to collect baseline information. Additional body composition analyses are completed at various times depending on your package; traditionally, we complete a test at the mid-way point and at the end.

For more information on Body Composition Analysis, see this page 🔗.

Although you will notice that only some our packages have body composition analyses included, if this is something you are interested in, these tests can be added to a package or purchased on its own.

If you have never completed a body composition analysis with us before and are not booking sessions with any of our registered dietitians, we recommend you book the Body Composition with Review! This way, our team can review and explain how to interpret the results.

For more information on Body Composition Analysis, see this page 🔗.

My Viva Plan - Our Digital Program

For more information about My Viva Plan, see this page 🔗.

If we feel My Viva Plan is the right fit for you, we will set you up with My Viva Plan after you complete your initial nutrition assessment. My Viva Plan offers support in three main areas: mind, nutrition, and fitness. We will show you how to use this program to suit your needs. Specifically with nutrition, My Viva Plan provides a personalized meal plan framework with two levels of customization, grocery lists, chef-curated recipes, and Vivapedia (our own nutrition encyclopedia). My Viva Plan uses behaviour change tools to help provide additional support in between your sessions with your dietitian and also provides a 6 week fitness plan, workout, yoga, and meditations, and quarterly stress assessments.

For more information about My Viva Plan, see this page 🔗.

Follow Up Sessions

Duration: 25 to 50 minutes

After your initial nutrition assessment, you will continue your journey with follow-up sessions. The number of follow-up sessions needed is determined based on your needs, health goals, and case complexity. These sessions are typically booked weekly in the beginning of your journey to provide you with more support as you practice introducing different strategies and working on your goals. As your confidence builds, your follow ups are spaced out more, allowing for both accountability and sustainable change to become the focus. The aim is to not change everything all at once. Rather, the follow up sessions will be used to set goals in 1-2 areas at a time.

After your initial nutrition assessment, you will continue your journey with follow-up sessions. The number of follow-up sessions needed is determined based on your needs, health goals, and case complexity. These sessions are typically booked weekly in the beginning of your journey to provide you with more support as you practice introducing different strategies and working on your goals. As your confidence builds, your follow-ups are spaced out more, allowing for both accountability and sustainable change to become the focus. The aim is to not change everything all at once. Rather, the follow up sessions will be used to set goals in 1-2 areas at a time.

In the follow-ups you can expect us to:

Review your progress
Discuss both the successes and challenges
Set new goals and discussions around strategies pertaining to your health goals

Ready to Get Started?

Have Questions?

Billing

What’s included in the cost of nutritionist services?

The cost of our services covers more than just your visit! Your nutritionist must dedicate time and resources to research and develop a plan that works just for you. Often two to three hours of “behind the scenes” time go along with your one-hour session. At Revive, our pricing is in line with industry standards.

How does billing work for your individual nutrition services?

Since benefits plans vary widely and our team has no access to this type of information, it is your responsibility to learn about and understand your benefits coverage.

There are different ways that health benefit providers administer their benefits coverage. They may provide up-front coverage (such as Employee Assistance Programs (EAP) or Employee and Family Assistance Programs (EFAP)) or third-party reimbursements. We do not offer direct billing services.

For accessing coverage through reimbursement, we require you to pay for our services or packages upfront, and the dietitian will provide you with receipts to submit for reimbursement. Your dietitian may provide a lump-sum receipt, if your benefits provider allows for large claims to be submitted, or they will issue one smaller receipt after each counselling session. Your health benefits provider will reimburse the coverage amount; they may cover the cost in full or in part.

If you have more than one health benefits provider, you can submit the remaining amount not covered by one provider to the other. Please check with your health benefits provider(s) for coverage details before booking a session.

If you do not have health benefits coverage, we require you to pay for our services or packages upfront.

Does my benefits plan cover the cost?

Various extended health benefit plans cover dietitian services in full or part. Discuss your eligibility with your health benefits provider. Confirm whether your plan covers registered dietitian or nutritionist services. Knowing details of your benefits coverage, per-session limits, coverage reset date, etc., can help you make an informed decision. You are responsible for ensuring your benefit plan covers services by a registered dietitian and whether a doctor’s note is required.

Do you require any payment information to book an appointment?

Please be advised that we do require your credit card details on file before booking an Initial Nutrition Assessment. Doing so will improve the efficiency of your sessions, as we can save time from having to obtain your payment information each session (which otherwise would make your sessions shorter). We also hold credit card information on file to hold the appointment or if we need to process a late cancellation or session no-show fee.

Please be aware that our team will inform you before processing transactions with your payment information. All payment information held on your file is kept confidential and secure.

Work with a registered dietitian

Can a registered dietitian provide services across Canada?

In general, a dietitian can obtain registration with one or more provinces and can only provide services to residents of all the provinces they are registered with. Some provinces in Canada allow any dietitian registered with another province to provide virtual services to residents of their province.

Our team of dietitians can provide services to the residents of the following provinces:

British Columbia
Alberta
Saskatchewan
Yukon
Northwest Territories
Nunavut
Ontario
New Brunswick
Nova Scotia
Newfoundland and Labrador

If you reside in another province and are interested in dietitian services, please contact our office for information.

Why should I see a nutritionist? Can’t I just go on a diet?

Research shows that though diets may help you lose weight initially, they do not help with long-term weight management. Our nutritionists help you develop skills for life, providing the ongoing support that fad diets do not.

Many people see nutritionists for a variety of reasons besides weight loss. Sports nutrition, disease management, and corporate wellness are just a few of the areas our nutritionists excel in.

What’s the difference between a dietitian and a nutritionist?

The term “dietitian” is protected by law across Canada, which means that only individuals who meet specific educational qualifications, criteria, and standards can use this title. The term “Nutritionist” may or may not be protected, depending on the province. Provinces like Alberta, Quebec, and Nova Scotia have protected this title by law, meaning that nutritionists in these provinces have met the same criteria and standards as dietitians.

In other provinces, the title “Nutritionist” is not protected by law. Titles such as Registered Holistic Nutritionists (RHN), Certified Nutritional Practitioners (CNP), Registered Nutritional Consulting Practitioner (RNCP), Registered Nutritional Therapist (RNT), National Nutrition Clinical Practitioner (NNCP) etc., are often used by nutrition providers who might have completed privately-owned training programs that are not accredited. As a result, individuals using these titles may not be regulated health professionals.

For the best nutrition advice and information, look for a qualified and experienced professional. You can contact your province’s dietetic regulatory body to ensure you receive services from a qualified dietitian.

For more information, read the full Dietitians of Canada article on Dietitians and Nutritionists.

Do I require a referral from a doctor to access Revive Wellness' services?

A referral from a physician is not required!

Can your dietitians provide requisitions for blood testing?

Our dietitians cannot provide clients with requisitions to complete blood testing. Since we are a private practice, we are not connected with the public healthcare system’s labs or health records.

If a client requires blood work at any given time, your dietitian will recommend that you contact your physician to obtain a requisition for blood work.

What is the difference between Practice Better and My Viva Plan?

Practice Better is Revive’s secure system for scheduling sessions, hosting video sessions, form submissions, document sharing, record storage, chat messaging, and more.

My Viva Plan is the application we use to build your programming. It contains your nutrition plan, fitness plan, progress tracking, lifestyle assessments, and more.

Please be aware that My Viva Plan is not integrated with Practice Better. As such, you must make separate login credentials for each platform.

Sessions and scheduling

What is a discovery session, and what should I expect to get out of it?

A 15-minute discovery session is a free service provided by our dietitians. It is the first step in your journey and is a chance for us to get to know you, understand your needs, and determine if we are a good fit for each other. It is also an opportunity for you to learn about our process, pricing and service options, and what to expect when working with us. If you have questions regarding our process or approach to nutrition services, this is the time to ask!

If you determine that we are a good fit for you, your dietitian can assist with booking further appointments to start your journey.

Are you able to provide nutrition advice in the discovery session?

Unfortunately, we are not able to provide personalized nutrition advice in a discovery session. We only provide such advice after completing a nutrition assessment.

Can one appointment be booked for multiple people?

If you would like more than one person to attend one or more sessions to discuss shared concerns, please book a discovery session so the dietitian can assess if this is appropriate.

Can I attend my child’s appointment?

For children 16 years of age and older, we require that the child attend the appointment independently.

For children below the age of 16 years, a child may be accompanied by their parent or guardian. The dietitian will discuss with you what the best approach is to ensure an excellent experience while providing the best care to the child.

Can I attend my partner’s appointment?

Partners are free to join appointments as long as the client receiving services consents to this arrangement. If you and your partner would like to both see our dietitians, we recommend each person complete an initial assessment separately so our dietitians can have a better understanding of each person’s specific individual health needs and goals. If you feel that you may benefit from some joint sessions, we can discuss how this can be arranged.

Health information can not be shared with partners via phone or other means outside of the appointment due to privacy laws.

Can I book an appointment for someone else?

Parents or guardians can book appointments for their children who are below 16 years of age.

For clients who are 16 years of age or older, appointments must be booked by the client unless the client has provided written consent that authorizes another person to book appointments on their behalf.

Can I purchase sessions or an extension after I complete a package?

Absolutely. For many reasons, a client’s journey with us may extend beyond the end of the first package they purchase. You can purchase a follow-up bundle, which acts as an extension to your package, or individual sessions.

We encourage you to collaborate with your dietitian on this decision to ensure you make the best decision for your journey and goals.

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